Store policy

Processing & SHIPPING POLICY

All orders are subject to a processing time of 2-5 business days. Once your order is received it is carefully prepared, inspected, and packaged before being shipped out.

After your order has been shipped, you will receive a email with tracking information. Shipping typically takes 3-7 business days.

RETURNS & EXCHANGE POLICY

Due to the nature of our products all sales are final.

we do not accept returns, or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

ORDER ACCURACY & PROTECTION POLICY

Fraud Prevention: Mogul Muse hair deserves the right to cancel any order suspected of fraud.

Orders with mismatched billing and shipping information may require identity verification before shipping.

Chargeback Policy: Customers agree to contact Mogul Muse Hair before initiating a dispute with their bank.

Fraudulent chargebacks will be contested using the following:

Order confirmation
Tracking Records
Delivery Confirmation
Customer communication history.

Lost package policy: Once a package has been marked delivered by the carrier, Mogul Muse Hair is not responsible for lost or stolen packages.